An API is an agreed way for one application to request information or an action from another. For example, a website can ask a delivery provider for a shipment status without giving a customer access to the provider’s internal system.

API development creates or improves the interface that other applications use. System integration connects applications, maps their data and coordinates the process between them. A project may need a new API, an existing connector, middleware or a combination of these.

Yes, subject to a feasibility review. We assess the product edition, available APIs or connectors, vendor permissions, data access and required workflow. We then confirm what can be connected, any limitations and the work required.

We first look for vendor-supported connectors, exports, imports, secure file transfer or approved database access. Screen automation may be considered for suitable tasks when permitted, but it can be more sensitive to interface changes. We explain the maintenance implications before selecting an approach.

Where the systems support it, yes. We define which application owns each field, how records are matched, what happens when both sides change and how duplicate or repeated updates are handled. Two-way synchronisation needs these rules to avoid update loops and conflicting records.

The update interval depends on the available APIs, event delivery, data volume, provider limits and business need. We may use event-based, scheduled or batch processing. The agreed design specifies the expected delay, how freshness is measured and how missed updates are recovered.

The design includes controls appropriate to the scope, such as server-side secret storage, encrypted transport, scoped access, record-level authorisation, validation and sanitised logs. We separate test and production environments and agree retention, access and review responsibilities.

We design the relevant flows to detect repeated events, apply safe retry rules and record unresolved failures. Queues, reconciliation and controlled replay help recover work when supported by the systems involved. Recovery behaviour is tested against agreed business cases.

Yes. Scope can include an approved provider’s checkout, verified payment events, subscription updates, refunds and reconciliation. Provider onboarding, supported account features and applicable approvals must be in place. Sensitive actions use agreed permissions and approval rules.

Yes. We can scope approved information exchange between gateways, historians, MES, maintenance software and ERP systems. Production changes require coordination with the responsible engineering team, agreed network boundaries and controlled testing. Safety and real-time control functions remain with their designated systems.

Effort depends on the number of systems, workflow complexity, API quality, data cleanup, security requirements, testing and vendor dependencies. We provide milestones and a scope-based estimate after reviewing the requirement. Provider subscriptions, transaction charges and hosting are identified separately.

The agreed handover can include the implemented connectors or APIs, data maps, configuration, documentation, test evidence, deployment instructions and operating runbooks. Source-code ownership, repository access, third-party components and ongoing support responsibilities are defined in the proposal.

Yes. We begin with access to the code, configuration, documentation and relevant logs. An assessment identifies immediate faults, unsupported dependencies and operational risks before we agree remediation, migration or ongoing support.

Yes. Support can cover monitoring, incident investigation, provider API changes, credential rotation, fixes and approved enhancements. Support hours, escalation routes, response targets and included change capacity are agreed in the service scope.